Rick Pugh
Rick Pugh

End of the ‘good old’ days for utilities


Engaging with customers was not a priority for utilities in the past because the risk of losing them was low. However, a growing number of progressive utility leaders have a...

cybersecurity practice
CGI’s Cybersecurity Practice

OT-IT convergence brings opportunities and risk


Operational technology (OT) or industrial control systems (ICS) are responsible for keeping the power on and water and gas flowing to support essential services for consumers, industry and governments. As...