Paper cards, predictive dialers, digital channels, agentic AI — collections has come a long way in less than 50 years. In the mid-1980s, paper cards and pens, not computers, were...
An intense storm knocks out power lines and water treatment facilities. A cyberattack targets aging distribution infrastructures. A wildfire spreads, putting electric substations and water pumping stations at risk. These...
The utility industry finds itself at a crossroads, wavering between the immense potential of artificial intelligence (AI) to revolutionize every aspect of energy production and distribution and the weighty concerns...
The COVID-19 pandemic has underscored our need for a reliable energy supply, which is something we typically take for granted. Today, utilities must respond to rapidly changing demand profiles caused...
Love him or hate him, New England Patriots quarterback Tom Brady is doing something remarkable. Last season, at 40, he became the oldest quarterback to play in a Super Bowl...
Studies on corporate wellness programs have shown that companies that proactively focus on improving employee health and well-being see significant benefits including a reduction in lost work days and employee...
