As we head towards the end of the first year of water retail competition, it is natural to reflect not only on what has gone well but also on what can be done better.

Driving improvement for customers going forward is essential.

One theme which elicits agreement among stakeholders is that the bilaterals arrangements are ripe for greater standardisation.

A single, central operations portal will help improve market data quality, increase efficiency and reduce costs for retailers and wholesalers alike, and most importantly will lead to smoother customer experience.

Read the full article, as published in the January 2018 edition of The Water Report.