Reinvent

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Following the COVID-19 outbreak, a Canadian province needed new digital services to help control the spread of the virus, protect citizens and assist affected businesses.

DynaLIFE is a major Canadian medical laboratory offering diagnostic testing services to Albertans. When its new COVID-19 test option for travelers caused a surge in contact center demand, CGI helped alleviate the burden with a conversational chatbot, or virtual agent.

Fennia Mutual Insurance Company, a Finnish non-life insurance company with roots going back to 1882, continuously seeks to transform its business to offer the most customer-oriented services in the industry.

The CGI team identified and implemented the solution within five days, working around the clock. The team spent the first two days assessing the client’s situation and its readiness for a cloud solution, as well as designing a proof of...

Following the pandemic declaration and the subsequent economic impacts caused by the lockdowns, manufacturers faced a dramatic drop in demand. This is compelling executives to focus on measures that drive efficiency and reduce costs, while building resilience into their operating...

To adapt to the many impacts of COVID-19, organizations are rethinking how they do business. Many are rapidly adopting new business models, processes and technologies. As their operations evolve, a key concern is reducing the cost of IT infrastructure management...

CGI is working with a large Canadian public transportation agency to help plan how it responds, rebounds and reinvents through this crisis.

The NRC regulates commercial nuclear power plants and industries that use nuclear materials through licensing, inspection and enforcement of its requirements.

Mastering business agility and reinventing the technology chain are among top organizational capabilities to help organizations rebound and reinvent through the impacts of the COVID-19 pandemic. Here are two pre-pandemic examples of how we helped clients reengineer their ways of...