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Following the COVID-19 outbreak, a Canadian province needed new digital services to help control the spread of the virus, protect citizens and assist affected businesses.

DynaLIFE is a major Canadian medical laboratory offering diagnostic testing services to Albertans. When its new COVID-19 test option for travelers caused a surge in contact center demand, CGI helped alleviate the burden with a conversational chatbot, or virtual agent.

Kathryn Ashton
Kathryn Ashton

Using blockchain to combat counterfeiting in manufacturing

May 6, 2021 Product authenticity plays a huge role in assuring consumer confidence for B2B and B2C businesses. Whether it’s COVID-19 vaccines, industrial goods, car parts or fair-trade chocolate, today consumers want assurance that the product they’ve purchased is genuine. Correspondingly, for manufacturers...

Jean-Baptiste Branquart
Jean-Baptiste Branquart

Listening to the Voice of Our Clients: Informing strategies to drive a shared value future in the retail, consumer and services industry

March 31, 2021 In my previous blog, I talked about the pandemic accelerating the impetus for retail, consumer and services organizations to become truly digital. I also shared how this was a tremendous opportunity to reshape the future and offered six recommendations for...

Annette Trenz
Annette Trenz

Listening to the Voice of Our Clients: Accelerating investments and strategies to drive the future of manufacturing

March 22, 2021 A few months ago, I shared with you a fundamental dilemma manufacturers are facing as a result of the COVID-19 pandemic: “Should I continue to focus on short-term measures to drive efficiency and reduce costs, or on building resilience into...

Fennia Mutual Insurance Company, a Finnish non-life insurance company with roots going back to 1882, continuously seeks to transform its business to offer the most customer-oriented services in the industry.

CGI Expert Fabien Villerot
Fabien Villerot

Bridging strategy with the business and technology needs of our clients’ operations

March 8, 2021 Every year, we conduct Voice of Our Clients (VOC) interviews to discover and share the top industry trends and business and IT priorities across the industries we serve. Over the past 5 years alone, we have held 6,775 business and...