Patented decision management solution
In many organizations, each customer touch-point—from acquisition to collections—may have its own decision management criteria and supporting technology. With Strata® Enterprise 5.0—our patented decision management solution—organizations can make profitable and efficient decisions throughout the customer life cycle and across the enterprise.
Organizations count on Strata Enterprise to improve performance in every area of their businesses, including:
- Collections and recoveries
- Servicing and customer management
- Marketing and customer acquisition
- Retention and churn
- More consistent decisions—Strata Enterprise enables consistent application of business policy across all channels and business operations. Use of targeted recommendations minimizes human judgment inconsistencies.
- Clearer results—Strata Enterprise provides feedback on the effectiveness of business rules. A clear picture of the bottom-line impact of policy changes improves decisions.
- Improved flexibility—Business users have the flexibility to modify business rules without engaging additional IT resources.
Features and benefits
Easily employed across the enterprise, Strata Enterprise 5.0 features and benefits include:
- Easy user interface—Business users access a single browser-based user interface (UI) to develop decision strategies, data inputs/outputs, and business rules for all types of customer decisions.
- Powerful decision tools—Strata Enterprise’s decision tool set includes scoring models, segmentation, decision trees, matrices, and mathematical/ statistical calculations. It integrates an engine for advanced scoring capabilities, as well as has the ability to interface with optimization tools.
- Built-in feedback loop—Strata Enterprise supports CGI’s Rapid Strategy Evolution™, a proprietary “test-and-learn” capability considered more thorough than the “champion/challenger” method.
- Simulation—A simulation module enables you to test decision strategies and gives your predictive capabilities enabling you to see how your strategies will impact your client base, thus accelerating testing and implementation time-frames.
- Reporting flexibility—Strata Enterprise reporting can support any OLAP tool using a “star schema” data model.
To learn more, contact us.