CGI’s IT business-centric model ensures our services and IT priorities are aligned with the client’s business strategy
Based on an optimal delineation of accountabilities, CGI’s IT governance model goes far beyond traditional management models and those that focus on cost provisioning and labor arbitrage. It is flexible, modular and cost-effective.
CGI’s Client Partnership Management Framework (CPMF) covers every aspect of our IT outsourcing engagements, including service offerings, contract negotiations and service delivery, and makes use of the best processes and tools available.
With CGI’s IT governance model, the client maintains optimal alignment of its IT strategic function to achieve its business needs and increase competitiveness while fully leveraging CGI’s global capabilities for the IT execution function. The model is based on the following fundamental principles:
Clear delineation of accountabilities among stakeholders to provide an effective management and control structure with clear accountability to eliminate redundancies
Industry best practice processes, including automation and robotics for service delivery across the IT delivery chain—from infrastructure to applications and project delivery services
Concise, fact-based reports aligned with the business metrics, providing the stakeholders’ team visibility and supervision over the client’s IT activities
Organizational structure and management framework that allow for continuous interaction between the stakeholders to ensure their ongoing alignment through three governance committees: Executive, Operation and Project Committees.