Every organization has a number of routines - things that are always done the same way, day after day. These tasks are often so ordinary that you don’t even think about them in connection with workflow automation. Typical examples include transferring data between systems, and customer service tasks performed by different employees. These tasks take just a couple of minutes at a time, and their cumulative effect goes unnoticed.
The information in CGI’s workflow management guide will help you to identify tasks in your organization that you can automate to achieve the best business benefits. By starting with these, you can be sure that you are making an investment that will quickly pay for itself. CGI’s experienced automation and software robotics experts offer their insight, and the Finnish Red Cross Blood Service shares its automation experience.
