When I define digital transformation for clients and other business partners, I focus on three aspects: reinventing business in the digital world by putting the customer or citizen first; resetting an enterprise’s mindset and culture; and leveraging innovation, technology and talent. More...

Every year, CGI meets in-person with clients across the globe to get a pulse on their top trends and priorities to understand their challenges and opportunities, especially as the urgency to become digital organizations continues to accelerate across industries. This year, we conducted in-person interviews with more than 1,300 client executives across 17 countries, including insurance business and IT executives. More...

Behavioral science in business applications is a fascinating topic. In his book “The Undoing Project,” Michael Lewis describes behavioral economics and how even the best experts’ decision-making is not as accurate as predictive modeling or analytics. He cites an Oregon Research Institute study where radiologists were consulted on the best methods to make an accurate clinical diagnosis of stomach cancer. The doctors described their decision-making process and researchers developed an algorithm to closely mimic that process. More...

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