As communities across the U.S. continue to embrace the concept of incorporating “smart” initiatives, many have hired experts to fill new positions like Chief Innovation Officers, Chief Digital Officers or even Smart Cities Officers. These individuals are responsible for developing the strategy to raise the digital profile of the community and recruit the area’s next-generation workforce. These are not small tasks, and should be developed in collaboration with many other community stakeholders who understand and align with citizen needs and expectations. More...

As digitalization continues to drive significant change across industries, more and more companies recognize the need to transform for the future. In my previous blog, we discussed the three key areas that a digital transformation strategy should cover—organization, business model and technology. In this blog, we’ll delve deeper into the first area—organization. More...

Around the world, millions of times a day, clinicians, hospitals and pharmacies submit claims to healthcare plans. In the U.S. alone, nearly $3.2 trillion dollars in payments flow from public and private payers to providers annually. These payers are under constant pressure to process and pay claims quickly, leaving little time for complex analyses of large numbers of claims. While most reimbursements are straightforward, some should not be paid because they are erroneous, inflated or even fraudulent. More...

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