Peter Skelton
5 recommendations to improve the customer agent experience
2021-09-27
This CGI blog post five recommendations to improve the customer agent experience.
Katharina Dubberke
Moving from automation to hyper-automation in challenging times
2020-08-04
In recent years, robotic process automation (RPA) has received a lot of attention—both positive and negative. Some argue that RPA leads to job losses by taking over repetitive and simple...
James Guo
How computer vision and AI can revolutionize supply chain and grid management for utilities
2020-07-07
In a century of automotive progress that started with the Ford Model T, learning to drive a car has become an almost universal rite of passage, and good driving skills...
Andy Schmidt
Driving new revenue streams through artificial intelligence and advanced analytics
2019-10-15
This CGI blog post discusses considerations and revenue opportunities related to the adoption of artificial intelligence and advanced analytics.
Andy Schmidt
‘People are strange, when you’re a stranger’: A retail bank view into artificial intelligence
2019-09-04
This blog discusses retail banks’ use of artificial intelligence based on findings from CGI’s latest bank consumer survey.
