Markus Kaiser
Markus Kaiser

Ethical considerations of AI in newsroom workflows

2024-02-26

From research to verification of information, production, and distribution, and from accounting to workflow scheduling, AI and intelligent automation currently support routine tasks along the journalistic value chain.

Cheryl Allebrand
Cheryl Allebrand

Is the future of contact centers bot or human?

2024-02-05

Human-like responses from OpenAI’s ChatGPT and other generative AI large language models (LLMs) have employees and politicians concerned about impending waves of job losses. Meanwhile, contact centers have trouble recruiting...