More than 100 GCC-related engagements and counting
For five decades, CGI has helped clients build the future—faster, smarter, and with measurable outcomes. One of the clearest examples of this legacy is our 20-year history of designing, building, and operating global capability centers (GCCs) for organizations across industries and around the world.
Impacting the evolution of GCCs
What began as a cost-optimization model has evolved into a catalyst for enterprise-wide transformation. Today’s GCCs are innovation engines, driving AI-powered operations, agility, resilience, and sustained strategic growth. As a managed services partner, CGI has played a defining role in shaping this evolution and elevating the value GCCs deliver, providing end-to-end GCC services.
Over the past 20 years, we have delivered GCC services across more than 100 engagements, both large and small. Today, with more than 60 GCC clients, thousands of dedicated professionals, and a global delivery network spanning 32 centers and 80+ business units, clients trust us as a GCC partner with the expertise, scale, and proven track record to accelerate and maximize their investments.
Through this depth of experience, we deliver GCCs that create lasting, measurable impact, and the clearest proof is seen in the outcomes we’ve achieved for leading enterprises worldwide.
Rapidly setting up GCCs at scale
A standout example is our GCC work with a major U.S. bank. In just 90 days, we established a full build-operate-transfer (BOT) model—implementing the digital infrastructure, governance structure, leadership team, and skilled talent required to launch the center via our comprehensive GCC services hub in India. The bank’s GCC in India is now on track to scale to 3,000 employees within 3 years and is serving as a key innovation hub for the bank’s global financial services transformation.
Helping clients launch successfully, scale rapidly, and deliver value from the very start is part of the advantage we bring. Clients can achieve operational readiness with speed and precision by leveraging our industry-specific playbooks, end-to-end setup services, expertise across all GCC model types, proven governance frameworks with time-to-readiness KPIs, and our CGI DigiOps accelerators that ensure productivity from Day 1.
Transforming GCCs into AI-first innovation hubs
In the AI era, enterprises expect their GCCs to deliver far more than efficiency—they must be engines of innovation, speed, and enterprise-wide transformation. AI is now a core driver of business change, and our GCC services help clients accelerate AI adoption and transition to AI-powered operations that fuel strategic growth.
A powerful example is our work with a global manufacturer and a decades-long CGI client. By integrating our GCC capabilities with deep AI expertise, we enabled the deployment of the largest global CRM platform in the company’s history. This initiative delivered transformative, AI-driven outcomes, including:
- 98.5% forecasting accuracy
- 95% reduction in warranty timelines
- Significant improvements in fleet optimization and supply chain efficiency
Through this GCC-led program, the company now benefits from AI-first delivery, modernized platforms, and domain-rich teams, empowering it to respond quickly to market changes and confidently shape its future.
Driving intelligent operations and digital factory enablement
Our GCC services also help clients modernize and digitize through technology integration, portfolio rationalization, agile-at-scale delivery, digital-first operating models, data and analytics, and more. For example, we partnered with a leading commercial lighting company to shift from traditional delivery methods to intelligent, factory-style operations—significantly increasing speed, efficiency, and consistency.
Using a structured transformation framework, we delivered:
- Modern factory systems enterprise-wide
- New centralized data and analytics platforms
- Digital core manufacturing operations with cloud and edge computing
- Leadership for multi-site global rollouts
Through this work, the client achieved:
- 15–20% improved planning automation
- 30–50% faster deployment cycles
- 85% net producer score (NPS) for GCC-led transformation
This is the power of intelligent operations—delivering scalable, repeatable, data-driven performance across the value chain.
Looking forward: The next era of GCCs
As enterprises move into an AI-first, platform-centric, hyperconnected world, our GCC story is only gaining momentum. The future will belong to GCCs that:
- Think like innovation labs
- Operate like high-performing startups
- Scale like global enterprises
- Run at AI-native speed
- Deliver measurable business outcomes
From financial services and insurance to manufacturing, retail, life sciences, and government, we deliver GCCs that redefine how industries operate. We’ve been doing this for decades, and we’re ready to help clients shape the next 50 years.
