The COVID-19 pandemic has added stress to an already strained affordable housing system. Business closures and layoffs have increased the demand for housing assistance while the need to maintain personal distance has simultaneously disrupted the familiar paper-based, in-office processes used by many public housing authorities. 

In this white paper, we analyze the impact of COVID-19 on affordable housing programs and the steps PHAs are taking to mitigate those effects, including moving to a remote operational model. We also consider the best uses of emergency funding that the Department of Housing and Urban Development has made available to help. CGI provides targeted recommendations for public housing authorities on areas where digital transformation can positively impact both operational efficiencies and program outcomes.

Download the white paper for the full analysis.