Historically, housing authorities have interacted with participants and landlords through in-person and manual, paper-based processes. Opportunities abound to improve customer experience and enhance outcomes by streamlining the experiences, making them accessible online through any device, including smartphones.

CGI helps public housing authorities move previously paper-based and manual processes online through intuitive, easy-to-use portals designed with participants and landlords top of mind.

Read this short paper to explore some of the key success factors in moving Housing Choice Voucher (HCV) processes online.