2026-01-05 Today, collections organizations cannot afford to rely on traditional methods and legacy applications alone. As portfolios grow more complex, the ability to make timely, informed decisions has become a critical part of effective collections decisioning and operations. This blog builds...
2026-01-05 Today, collections organizations cannot afford to stick with traditional methods and legacy applications. Effective automation and digital tools have become essential for optimizing collections operations. This blog is the first in a short series exploring how modern collections teams are...
2025-06-23 Although the path to widespread real-time payment adoption in the U.S. may be longer than initially expected, the global trajectory suggests it's only a matter of time before faster payments become the norm rather than the exception. Forward-thinking financial institutions...
2025-04-23 In the last 30 years, technology has become an integral and inseparable part of the business ecosystem, but measuring the return on investment for much of the spending has become nearly impossible. For Chief Financial Officers (CFOs), the game is...
2025-02-25 In the digital world of banking and finance, smooth payment transactions and processes are core to success. Manual payment repairs, often labor intensive and error prone, are a prime candidate for transformation driven by artificial intelligence (AI). Implementing AI in...
2025-02-21 The banking industry is rapidly adopting artificial intelligence (AI) to enhance the customer experience, increase operational efficiency, and gain a competitive edge. Chatbots powered by generative AI (GenAI) are becoming increasingly common, improving customer support and resolving queries 24/7. AI...
2025-02-21 A few years ago, I lived in a house in Toronto with a very common street name, Main Street. While the address was easy to remember, such a common name is often used as a “generic” or “fictional” address by...
2025-02-21 For those who have not come across the term, intelligent routing refers to a set of rules that banks use to dynamically direct payment transactions to the most appropriate payment scheme. These rules are based on the paying customer’s preferences...
2024-06-26 In partnership with the Bankers Association for Finance and Trade (BAFT), CGI recently released the 2024 BAFT Trade Technology Survey findings. This annual survey, which marks its fourth iteration, is pivotal in capturing the pulse of technology advancements in the...