Federal agencies can meet citizen expectations and accelerate digital transformation by incorporating customer experience design into application development efforts.

End-to-end digital services

Federal agencies striving to provide excellent service to the public are finding ways to deliver responsive and seamless experiences across all channels. These organizations understand how their customers interact with their services and work to continually improve the experience while protecting the data entrusted to them.

CGI helps clients improve the customer experience in key areas such as:

Digital solution strategy

We develop digital solutions that provide simple, intuitive interfaces and embrace the intersection of digital and data, where an organization’s rich data assets and deep analytical capabilities enrich every part of the user experience.

Omni-channel experience

CGI helps clients engage holistically with customers using digital channels to deliver seamless, intuitive experiences.

User-centered design

We apply user experience design and analytics to inform ongoing design and innovation to deliver apps and digital interfaces that people genuinely want to use. We also can review application designs to ensure UX and click-streams are efficient, intuitive and sensible and can test the application for UX concerns.

Continuous improvement

The more digital services available and the more information collected, the more opportunities there are for improvement. CGI helps clients develop insight-led processes, supported by advanced technology for measurement and analysis, to manage and continually improve customer and citizen engagement and satisfaction.

Agile and DevOps

We help clients streamline inefficient, disconnected processes and enable workforces to operate in highly digitalized environments to improve responsiveness. Agile and DevOps techniques are used to get services launched faster while maximize existing investments.

Data and analytics

Data insights from mobile, social and geolocation are integrated with other data sets to improve business process efficiency and customer satisfaction.

 

woman using smartphone digital concept

Related services

Related solutions