digital customers

Customer Experience in a Digital Government

Federal agencies can meet citizen expectations and accelerate digital transformation by incorporating customer experience design into application development efforts.
See More

Shifting to user-centered design

New technologies have changed the way citizens expect to receive services, whether from the public or private sector. Today’s citizens expect applications to be intuitive and consistent, regardless of digital device used. Applications that are difficult to use have low adoption rates, high error rates and are viewed as outdated. CGI offers customer experience consulting and solution expertise to enable federal agencies to make the shift to user-centered design.

Related capabilities

Related media

cybersecurity
cybersecurity

ATARC's RSA Federal Summit

American flag, military uniform
American flag, military uniform

2019 Washington-ASMC National Capital Region PDI

Can new CIO powers improve FITARA compliance?

My colleague Kathleen Turco recently outlined the ways in which new authorities broaden the influence of federal chief information officers (CIOs), in particular the Federal IT Acquisition Reform ...

Untangling the challenge of digital change management in the federal government

People are struggling with digital change management. The reason seems clear: Consistently, the business and IT executives we interview for the CGI Client Global Insights report tell us ...

A vision for the CFO Office of the Future with Kevin Greer, VP, CGI Federal

cgi-federal-vision-cfo-office-of-the-future-with-kevin-greer
Today, U. S. federal financial management executives and managers continue to face many challenges with financial systems technology, human capital management and budget uncertainty. The President’s Management Agenda (PMA) will ...