digital customers

Customer Experience in a Digital Government

Federal agencies can meet citizen expectations and accelerate digital transformation by incorporating customer experience design into application development efforts.
See Moreabout Customer Experience in a Digital Government

Shifting to user-centered design

New technologies have changed the way citizens expect to receive services, whether from the public or private sector. Today’s citizens expect applications to be intuitive and consistent, regardless of digital device used. Applications that are difficult to use have low adoption rates, high error rates and are viewed as outdated. CGI offers customer experience consulting and solution expertise to enable federal agencies to make the shift to user-centered design.

Related capabilities

Related media

NHCAA ATC
NHCAA ATC

NHCAA Annual Training Conference

cyber-threat-analysis-center
cyber-threat-analysis-center

CGI Federal Cyber Threat Analysis Center

Protecting Federal Agencies

CGI offers a full suite of services and solutions that address the rapidly changing risks throughout the IT environment. Built around the three principal phases of a project—assess, build and ...

Can new CIO powers improve FITARA compliance?

My colleague Kathleen Turco recently outlined the ways in which new authorities broaden the influence of federal chief information officers (CIOs), in particular the Federal IT Acquisition Reform ...

Untangling the challenge of digital change management in the federal government

People are struggling with digital change management. The reason seems clear: Consistently, the business and IT executives we interview for the CGI Client Global Insights report tell us ...