Rick Gonzalez is a vice-president in CGI Federal's Security, Assistance, Justice and Health business unit. He is an ITILv3 Expert pursuing a conversion to the ITIL 4 framework aligned to the ITIL Service Value System (SVS) from the Service Life Cycle of ITIL. Rick brings more than a decade of experience in managing large-scale multi-vendor contracts using multiple contract types. His experience includes consolidating multiple service desk operations, building teams during contract consolidation and reducing licensing and maintenance costs for enterprise services.
November 4, 2020 IT ecosystems are becoming ever more complex, and technological approaches are diversifying to match them. We now live in an era in which solving one need can spawn half a dozen more. As a result, acquiring, deploying and modernizing technology is a never-ending pursuit. An MSI can help.