Rick Gonzalez is a vice-president in CGI Federal's Security, Assistance, Justice and Health business unit. He is an ITILv3 Expert pursuing a conversion to the ITIL 4 framework aligned to the ITIL Service Value System (SVS) from the Service Life Cycle of ITIL. Rick brings more than a decade of experience in managing large-scale multi-vendor contracts using multiple contract types. His experience includes consolidating multiple service desk operations, building teams during contract consolidation and reducing licensing and maintenance costs for enterprise services.