Speaking session: Measuring modernization impact: How to demonstrate ROI, efficiency and public value
Wednesday, August 26 | 9:45 – 11:00 a.m. ET | Concurrent Session #2
How do you demonstrate the value of modernization investments?
This session explores how states are measuring ROI, communicating results to stakeholders and using data to improve operations. Attendees will gain practical strategies for building a measurement framework that demonstrates impact and supports long-term digital transformation success.
Speakers:
Ashley DiMaggio Ruiz, Arizona Department of Administration
Ruth Schwartz, Michigan Department of Technology, Management and Budget
Elissa Goad, CGI
