For a number of years, states have been moving toward a model where technology acts as an enabler, not a driver, of business needs. In this current environment, it is important that agencies clearly define their requirements and understand the measures that need to be taken to meet those needs. In certain circumstances, where swift action is paramount, taking the time to develop a technology roadmap is not always realistic.
This is the scenario facing states across the country today as they work to address the myriad of challenges rapidly arising as a result of the COVID-19 pandemic. Government leaders are simultaneously trying to respond to the ever-changing needs of their constituency while attempting to anticipate how to address the long-term needs that lie ahead. This is a balancing act that presents a challenge government leaders must work to overcome.
Success or failure on this front could have a major impact on recovery efforts including the disbursement of federal stimulus funds and more. There are best practices in place that can help government leaders better understand how to construct a framework for a successful response and recovery action plan.