Federal agencies often need to undertake large, costly, digital transformation efforts to fill ever-growing needs, such as customer demand for better service or escalating challenges in carrying out mission-critical activities. With increased transparency into federal spending, there is considerable public pressure for these transformation projects to be successful. However, while these projects promise long-term efficiency and cost reduction, they often don’t deliver on those promises.
A government agency’s complex organizational structures entail the involvement of multiple stakeholders and a long list of ever-changing regulations to follow. These influences can make it very difficult to keep technology, processes and people aligned. Thus, many large-scale public sector implementations struggle to manage these complexities and end up with breakdowns in technology, project management or change management.
Download this article by CGI Director Rodney Taylor to learn more. You may also read it in PSC Service Contractor Magazine.