Subject Matter Expert
Dale is a Subject Matter Expert, specialising in energy retail and smart metering. He is also the functional authority for the CGI DCC Adapter and associated smart metering integration products and services.
Diagnosing smart meter issues can be a time-consuming task. Depending on the nature of the issue, this may require multiple commands to be sent to the smart meter. Clients may not have an appropriate solution in place to facilitate this, nor the resources available to perform the diagnosis.
Our Smart Meter Diagnostics Service (SMDS) provides energy suppliers with a business managed service for diagnosing smart meter issues. As energy suppliers install more and more smart meters, issues become increasingly prevalent, with diagnosis requiring considerable time and effort to undertake. SMDS reduces the burden on energy suppliers by diagnosing smart meter issues on their behalf, enabling operational teams to focus on key tasks.