Asset & Resource Management (ARM) suite

CGI’s Asset & Resource Management (ARM) suite is a solution designed to streamline the business processes that support utility operations with a specific focus on enterprise asset management (EAM) for transmission and distribution (T&D). ARM provides unparalleled support to performance-driven utilities in their drive to create, expand and maintain a first-class network infrastructure and operation. Read a complete overview here.

 

Unparalleled support for performance-driven utilities

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ARM can be applied as an entire suite or as individual components and can be integrated with the geographical information system (GIS), supply chain, service inspection, timesheet, human resources and other strategic systems to maximize business processes. The rich and complete functionality of the ARM suite includes the following:

ARM suite

Work management

  • Work Manager – Industry defining solution for management and execution, supporting T&D operations for all work types, including complex construction work.
  • InTouch - Extends your back-office functions anywhere, anytime, with a subscription service monitoring time-sensitive tasks in real time.

Resource optimization

  • Scheduler - Manages work and resource commitments with confidence.
  • Optimizer – Optimized schedules resulting in the right work, to the right resource, at the right time.
  • Appointment Maker - Improve appointment-making confidence with a real-time picture of existing demands and availability.
  • Planner - A look into the future to help balance work demands, commitments and resources.

Advanced asset management

  • Asset Manager - Unified asset data within a single asset repository to facilitate compliance tracking, maintenance management, asset risk management and asset investment planning.
  • Asset Investment Planner - Enables faster, data-driven asset investment decisions that help utilities to mitigate risks, drive performance, improve customer service and generate sustainable investor returns through more effective assets.

Mobile workforce management

  • Field Manager - A mobile reporting function that enforces standardization of the work execution process and allows for data capture in real time.
  • Field Manager Lite - A web-based mobile solution that extends the power of enterprise workforce management to resources in the field, on any device, with zero deployment.

Spatial and analytics

  • Spatial Manager - Embedded spatial views enable GIS and ARM sourced data to be overlaid on web-based maps.
  • Performance Manager - Supports the creation of reports, dashboards and their associated key performance indicators through drill-down analytics and ad-hoc queries to be generated dynamically.

Work management

Utilities today face a more difficult business environment than ever before—increased competition, tougher regulatory rules and further pressures to increase shareholder value. Organizations that succeed in balancing these conflicting objectives are those focused on delivering operational excellence, which ultimately lowers the cost of execution through efficient work execution processes. For T&D utilities in North America, CGI’s Work Manager is the leading foundation business improvement tool that is chosen when they want to gain greater operational effectiveness. Read a complete overview.

Industry defining work management capabilities

Work management

Work Manager

Work Manager excels in managing construction work through utilization of construction units and also allows for management and execution to support T&D operations for all types of work. With ARM 2, Work Manager upgrades into the realm of HTML5 with a state-of-the-art web user interface providing significant usability and productivity improvements.

InTouch

InTouch is a standalone module and is specifically designed for executing back-office work with a smartphone or tablet. It enables visibility and interaction with ARM Work Manager capabilities and can be performed outside of the office. A subscription service allows users to manage subscriptions and notifications so they never lose sight of any critical, time-sensitive work tasks.

Advanced asset management

CGI believes that with the huge investment on smart infrastructure, the strengthening regulation in gas distribution and the continued need to do more with less, the implementation of a single asset management function is a key focus area for utilities. Delivering a broad array of capabilities to reduce the life cycle cost of managing assets and asset information, Asset Manager provides accurate information to minimize downtime, extend asset life, and provide proactive and predictive strategies for facilitating efficient interoperability between capital expenditure and operational expenditure. Read a complete overview.

Advanced asset management focus on current and emerging needs for utility network operations

Advanced asset management

Asset Manager

Asset Manager unifies all asset data within a single asset repository to facilitate compliance tracking, maintenance management, asset risk management and asset investment planning. By providing a unified view of all work related to their distributed assets, ARM Asset Manager assures work is performed on the right asset at the right time and helps increase regulatory compliance in the process.

Asset Investment Planner

Asset Investment Planner (AIP) enables faster, data-driven asset investment decisions that help utilities to mitigate risks, drive performance, improve customer service and generate sustainable investor returns through more effective asset investment. AIP is fully integrated into ARM to extract asset performance data and automatically generate asset investment plans and support projects or work. CGI’s AIP solution is in demand by utilities seeking to build strong asset investment cases that consider multiple outcomes based on key success factors such as cost and quality.

Resource optimization

Utilities often drive their scheduling and dispatch function using inaccurate or out-of-date information that in turn leads to ineffective work planning and resource scheduling. By not considering changing work and resource requirements, work schedules often require significant rework and manual intervention at the local supervisor level. This can significantly increase operational costs, leading to available resources being over-utilized, and ultimately reducing customer service levels through rescheduling of work and missed commitments. CGI’s ARM resource optimization solution provides an enterprise scheduling and dispatch function that is designed to automatically generate optimized work schedules across the organization. Read a complete overview.

Resource optimization tools tailored for multi-skilled, multi-activity workforces

Resource optimization

Scheduler

Scheduler allows utilities to manage commitments with confidence by identifying priorities, geographic locations and the skills necessary to perform any type of work. By evaluating resource and schedule constraints and tracking travel times, onsite hours, certifications and qualifications, Scheduler allows for both manual and automatic scheduling and re-optimization of work. Managing this across the entire enterprise helps to remove inefficiencies and reduce costs while improving productivity.

Optimizer

Optimizer offers an enterprise view of all work and resources, while continuously assessing and optimizing schedules based on the changing priorities of work and a crew’s current status, location and skill set. The result is the right work, dispatched to the right crew, at the right time. Optimizer is fully configurable to automatically build efficient schedules to meet your business needs while fully utilizing resources.

Planner

Planner allows utilities to understand upcoming work demands, balance commitments and resources, and plan personnel and equipment in the same way they plan materials. ARM Planner offers visibility into resource demands versus true resource availability while providing a look into the future. This facilitates resource optimization, reliable work commitments and actionable plans that can be applied to day-to-day operations and work processes.

Appointment Maker

Appointment Maker provides customer-facing representatives with a real-time picture of existing demand and availability of resources when choosing appointments for customers. Customer representatives can search date ranges and configured time frames to identify available appointment slots and their associated cost. This tool makes it possible for organizations to improve appointment-making confidence with a true picture of availability and required resource skills in specific geographical and organizational areas.

Mobile workforce management

Utilities face the challenge of determining the best approach to incorporate fieldwork into their business. Many times solutions are implemented without consideration of how fieldwork impacts the end-to-end work processes, leading to the development of operational silos. CGI’s ARM provides the mobile functionality to support all work types enabling true process and workforce unification. Read a complete overview.

Mobile workforce management capabilities: From service work and inspection to complex construction tasks

Mobile Workforce Management

Field Manager

Field Manager provides the capability to capture and return quality data for all work types, including emergency situations, customer service, asset and maintenance (procedure-based) work, or construction (compatible unit-based), right out of the box. This platform completes the work execution loop by providing a mobile reporting function that enforces standardization of the work execution process. Field Manager provides an enterprise solution to support a utilities’ operation and a forward-thinking approach, allowing field workers to perform any type of work and capture information out in the field.

Field Manager Lite

Field Manager Lite is CGI's web-based mobile solution that extends the power of enterprise workforce management to resources in the field, on any device, with zero deployment.

Spatial and analytics solutions

Enterprise asset and resource optimization provide organizations with a variety of information that requires thorough analysis to help drive business benefits. The CGI Performance Manager provides pre-packaged analytics developed from CGI’s experience and best practices managing assets, work and resources. These industry-standard metrics can be utilized with minimal IT support and can be supplemented with customer-generated metrics in their choice of reporting technology. As part of our spatial package, enhance your effectiveness by visualizing your work and asset data in the context of your spatial solution. Read a complete overview.

Spatial and analytics solutions for complex decision making

Spatial and analytics

Performance Manager

At the core of Performance Manager is a business intelligence model (BIM) that supports the creation of reports, dashboards and their associated key performance indicators through drill-down analytics and ad-hoc queries to be generated dynamically by the user.

Spatial

Embedded spatial views enable GIS and ARM sourced data to be overlaid on web-based maps. Interaction between the maps viewer and ARM allows you to perform spatial queries and extract spatial data to provide the analysis and understanding of your distributed assets with respect to work. This analysis will help utilities to better deal with the complex decision making that requires companies to understand how information, events and actions will impact business objectives.