From smart meter data to smarter grid operations Every day, utilities collect large volumes of data from advanced metering infrastructure (AMI), capturing detailed information on consumption patterns, voltage performance and asset behavior across the grid. This data has the potential...
For many infrastructure and operations teams, incident management remains a reactive process. Tickets are reviewed, prioritized and resolved one at a time, often under pressure and with limited context. While most organizations have mature ticketing systems in place, they still...
Every day, contact centers capture thousands of conversations between customers and agents. These calls contain some of the most valuable—and most honest—signals a business can receive: why customers are frustrated, where friction lives, what they tried before picking up the...
Evolving energy systems and the expanding role of market facilitation The pressure on energy systems is increasingly evident. Rapid electrification, intermittent renewable energy generation, grid congestion and growing expectations around customer participation are all happening in real time. While the...
Across Europe, market facilitation hubs are becoming critical infrastructure for a well-functioning, liberalized energy market. Over the past five years, progress has accelerated as countries have moved from fragmented data exchange models toward centralized datahubs that improve transparency, efficiency and...
Unlocking value through integrated digital, data and AI foundations The energy sector is undergoing unprecedented internal and external change. This extends beyond technology, as the underlying dynamics of the energy system are being...
Since the 1970s, we’ve helped organizations lead the evolution of infrastructure, as they modernize, digitize and decarbonize at scale.