2024-02-05 Human-like responses from OpenAI’s ChatGPT and other generative AI large language models (LLMs) have employees and politicians concerned about impending waves of job losses. Meanwhile, contact centers have trouble recruiting and retaining enough agents to keep up with rising consumer...
2021-09-27 This CGI blog post five recommendations to improve the customer agent experience.
2021-06-16 This CGI blog post five recommendations to become a customer-centered operation.
2020-01-28 The online marketplace provides retailers with an opportunity to strengthen their DNA and offer customers a seamless and complementary product and service offering with limited risk. Assurances for tech products (replacements, refunds or extended warranties) naturally come to mind, such...
2020-01-07 The world is evolving rapidly, and the pace of change is increasing. Organizations are under pressure to transform as their leaders, customers, citizens and other stakeholders demand more. They face many challenges—building long-term relationships with customers, delivering competitive products and...