Part of the CGI Industry Foresights series, this video explores how AI, trusted data and connected channels are reshaping how people discover, purchase and experience products.
Part of the CGI Industry Foresights series, this video explores how AI, real-time data and integrated platforms are reshaping the future of insurance.
Part of the CGI Industry Foresights series, this video explores how AI, connected data and intelligent prediction models are reshaping the future of health & life sciences.
Part of the CGI Industry Foresights series, this video explores how AI, automation, real-time banking and embedded finance are transforming the future of banking.
Is the future of contact centers bot or human?
February 5, 2024 Human-like responses from OpenAI’s ChatGPT and other generative AI large language models (LLMs) have employees and politicians concerned about impending waves of job losses. Meanwhile, contact centers have trouble recruiting and retaining enough agents to keep up with rising consumer...
As retailers look to boost their sales in a highly competitive market, selecting a POS solution that best suits their unique requirements is critical. We provide a unique combination of capabilities to help retailers offer a smooth customer experience across...
5 recommendations to improve the customer agent experience
September 27, 2021 This CGI blog post five recommendations to improve the customer agent experience.