February 5, 2024 Human-like responses from OpenAI’s ChatGPT and other generative AI large language models (LLMs) have employees and politicians concerned about impending waves of job losses. Meanwhile, contact centers have trouble recruiting and retaining enough agents to keep up with rising consumer...
As retailers look to boost their sales in a highly competitive market, selecting a POS solution that best suits their unique requirements is critical. We provide a unique combination of capabilities to help retailers offer a smooth customer experience across...
September 27, 2021 This CGI blog post five recommendations to improve the customer agent experience.
June 16, 2021 This CGI blog post five recommendations to become a customer-centered operation.
At CGI, we understand the challenges retail organizations across food, luxury, health & beauty, fashion, furnishing, home improvement, and e-commerce face in achieving this.
January 28, 2020 The online marketplace provides retailers with an opportunity to strengthen their DNA and offer customers a seamless and complementary product and service offering with limited risk. Assurances for tech products (replacements, refunds or extended warranties) naturally come to mind, such...
January 7, 2020 The world is evolving rapidly, and the pace of change is increasing. Organizations are under pressure to transform as their leaders, customers, citizens and other stakeholders demand more. They face many challenges—building long-term relationships with customers, delivering competitive products and...