Major capital projects in energy and utilities are increasingly digital as well as physical investments. By considering data, interoperability and AI readiness from the outset, organizations can create infrastructure that delivers greater operational value long after commissioning.
Energy and utilities organizations have ambitious plans for AI across their operations. Realizing that ambition at scale depends on the data, platforms, governance and operating models beneath it. Intelligent grids, predictive operations and AI-driven customer journeys are no longer theoretical...
Scaling AI in utilities with a federated data lakehouse Utilities manage data across generation, transmission, distribution, field operations, customer systems and enterprise functions. Yet fragmented data, platforms and ownership models can make it difficult to turn that information into trusted...
Heatwaves, wildfires, floods and energy disruptions are testing organizations and the ecosystems on which they depend. Building climate resilience requires leaders to understand these interdependencies and prepare for multiple pressures at once. Climate resilience becomes a board-level priority Increasingly, summer...
CGI has been named a Major Player in the IDC MarketScape: Worldwide AI-Driven Professional Services for Oil and Gas Companies 2026 Vendor Assessment (IDC #US54135126, August 2026). We believe this recognition reflects CGI’s combination of deep oil and gas industry...
An intense storm knocks out power lines and water treatment facilities. A cyberattack targets aging distribution infrastructures. Wildfire spreads, putting electric substations and water pumping stations at risk. These aren’t hypothetical risks; they happen more often and have greater consequences...
From smart meter data to smarter grid operations Every day, utilities collect large volumes of data from advanced metering infrastructure (AMI), capturing detailed information on consumption patterns, voltage performance and asset behavior across the grid. This data has the potential...
For many infrastructure and operations teams, incident management remains a reactive process. Tickets are reviewed, prioritized and resolved one at a time, often under pressure and with limited context. While most organizations have mature ticketing systems in place, they still...
Every day, contact centers capture thousands of conversations between customers and agents. These calls contain some of the most valuable—and most honest—signals a business can receive: why customers are frustrated, where friction lives, what they tried before picking up the...