From smart meter data to smarter grid operations Every day, utilities collect large volumes of data from advanced metering infrastructure (AMI), capturing detailed information on consumption patterns, voltage performance and asset behavior across the grid. This data has the potential...
For many infrastructure and operations teams, incident management remains a reactive process. Tickets are reviewed, prioritized and resolved one at a time, often under pressure and with limited context. While most organizations have mature ticketing systems in place, they still...
Every day, contact centers capture thousands of conversations between customers and agents. These calls contain some of the most valuable—and most honest—signals a business can receive: why customers are frustrated, where friction lives, what they tried before picking up the...
Evolving energy systems and the expanding role of market facilitation The pressure on energy systems is increasingly evident. Rapid electrification, intermittent renewable energy generation, grid congestion and growing expectations around customer participation are all happening in real time. While the...
CGI, one of the world’s largest independent IT and business consulting services firms, today announced the creation of an Artificial Intelligence (AI) Center of Excellence in Portugal. The center will focus on Agentic AI and Generative AI, enabling clients to...
In part two of this Energy Transition Talks episode, Peter Warren returns with Charley Wark, CGI Vice-President and Global Industry Lead, Commercial and Consumer Industries, and Andy Schmidt, CGI Vice-President and Global Industry Lead, Banking, to explore how modern society...
AI in energy works in pilots. Now it needs to work in operations.
April 20, 2026 Across the energy and utilities sector, billions have been invested in artificial intelligence, yet most organizations are still struggling to move beyond pilots. The conversation is now shifting from experimentation to industrialization. The question is no longer whether AI can...