CGI Retail Xp360

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Jean-Baptiste Branquart
Jean-Baptiste Branquart

Redefining your customer experience transformation strategy through innovation

January 11, 2019 Recent surveys reveal that shoppers still significantly value interaction with a human sales assistant. According to the UPS Pulse of the Online ShopperTM study, almost 3 out of 5 shoppers in the U.S. prefer interacting with humans over robots.

As e-commerce evolves into experience-driven, digital omni-commerce, CGI’s capabilities and experience can help retailers transform their businesses and harness technology to enhance customer experience.