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Adapting lending in a time of crisis to alleviate customer hardship and bank pressures

Andy Schmidt

2020-06-01 The global impact of the COVID-19 pandemic on the financial industry far exceeds anything we have seen in our lifetime. Record unemployment, voluminous requests for hardship support, and the likelihood that loan defaults will significantly increase. Along with higher net...

CGI3R

Managing collections in unprecedented times to help customers and safeguard competitiveness

John Jensen

2020-05-12 Today, we face an unprecedented global health and economic crisis as we continue to combat the spread of COVID-19. Economically, this crisis is very different from the last major economic upheaval we faced worldwide—the Great Recession of 2008. What are...

CGI3R

Embracing new ways of working in financial services

Andy Schmidt

2020-04-17 Although the approaches to dealing with the COVID-19 pandemic vary by country, as governments and businesses come to grips with it, one thing is imperative: we will get through this. The question is how, when disruptions in day-to-day life and...