2023-09-15 AI provides an opportunity to retrain the workforce on more complex and challenging work, including additional AI tool applications to further increase efficiency and improve the customer experience. The magnitude of near-term impact will vary by operational area.
2023-09-15 This CGI blog post discusses the concept of adaptive banking and how it can help banks agilely respond to constant change.
2023-03-27 This CGI blog discusses 5 financial crime trends to watch in 2023.
2023-02-05 This CGI blog post discusses various banking-as-a-service business models.
2023-01-17 Can a bank truly move the needle on sustainability in payments infrastructure? The answer, of course, is yes. So, how and when should banks pursue net-zero payments?
2022-10-06 Check your services in traditional channels prior to heading into the metaverse. It’s important to first determine if that same service is functioning well in existing channels, including mobile apps, websites, and call centers.
2022-09-20 The metaverse is going to become another channel through which banks can engage both customers and employees. Banks that are new to the metaverse may be asking what it is and what are appropriate use cases for a bank. Answers...
2022-09-15 Banks face increasing pressure from customers, shareholders, employees and regulators to be more sustainable in their operations and service delivery. Their ability to provide capital puts them in a unique position to impact market direction. For many banks, the move...
2022-07-05 This blog highlights common myths related to ISO 20022 adoption and its impact on payments modernization timelines.