January 11, 2019 Recent surveys reveal that shoppers still significantly value interaction with a human sales assistant. According to the UPS Pulse of the Online ShopperTM study, almost 3 out of 5 shoppers ...
Join us at NRF 2019
Connect with CGI experts from across the globe in the Innovation Lab (Level 4) to learn how we can help you improve the customer experience, drive innovation and accelerate your digital transformation initiatives. The Innovation Lab is open daily from 9:00 a.m. to 4:30 p.m. at the Jacob K. Javits Convention Center in New York, New York.
Also don't miss CGI's thought leaders and clients as they take the “Innovation Stage” on Monday, January 14, from 11:00 a.m. to 11:30 a.m.
Discover our 2018 Client Global Insights from retail executives
CGI executives and local leaders meet face-to-face every year with business and IT leaders to hear their perspectives on the trends affecting their organizations and the implications for their business. In 2018, we spoke with more than 1,400 leaders across 10 industries. The resulting CGI Client Global Insights for the retail and consumer services industry reveal that becoming digital to meet customer expectations continues to be the main trend, with cybersecurity and agility of operations significantly growing in importance. Download the Retail and Consumer Services infographic and request a copy of the full report.
To hear more about these insights, don’t miss CGI’s session on Monday, January 14, from 11:00 a.m. to 11:30 a.m. at the Innovation Stage (Level 4).
The digital revolution is transforming retail. The ability to shop anytime, anywhere and across any channel is driving higher customer expectations and an increased need for personalization. Delivering a more seamless customer experience across the omni-channel has become critical.
CGI is at the forefront of this revolution, helping retail and consumer services organizations offer a seamless, real-time and personalized customer experience. Through the use of devices that incorporate the latest technologies, CGI’s Retail and Consumer Services Innovation Center demonstrates, in a real-store environment, how retail and consumer services organizations can look into the future and reinvent every stage of the customer experience journey to offer differentiated experiences to their customers.
Visit us at the Innovation Lab (Level 4) to experience our latest solutions.
Developed at the CGI Retail and Consumer Services Innovation Center, CGI Retail Xp360 is an innovative, customer-centric, modular cloud platform that enables retail and consumer services organizations to provide a personalized, real-time and seamless customer and employee experience. It provides an integration layer to retrieve and exchange real time, personalized customer information, eliminating the boundaries between channels.
Through a set of configurable modules, the CGI Retail Xp360 platform enables retail and consumer services organizations to exceed customer expectations by personalizing offers and tailoring interactions to each individual customer.
Join us at the Innovation Lab (Level 4) to experience the CGI Retail Xp360 platform.
To deliver on their brand promise, retail and consumer services organizations need a solid end-to-end supply chain, fully integrated with the ecosystem of partners in the value chain and designed to meet their customers’ expectations.
CGI’s Supply Chain Innovation Center in France, helps clients worldwide transform their supply chains and ecosystems through advanced digital technologies. By showcasing all the latest technologies and featuring end-to-end processes, the center enables retail and consumer organizations to envision how to enhance processes at every step in the value chain—from suppliers to the end customer—while deep-diving and brainstorming with CGI’s experts.
Meet us at the Innovation Lab (Level 4) to learn more about CGI’s Supply Chain Innovation Center.
Gianni Rino, Director, Global Retail and Consumer Services
Gianni Rino is the global industry lead for CGI’s retail and consumer services portfolio.
A retail and consumer services industry expert with over 25 years of experience, Gianni has delivered large-scale and innovative solutions across the entire value chain for some of the world’s largest organizations. Today, Gianni consults with retail and consumer services clients on strategy, including digital transformation, omni-channel commerce and business and IT roadmaps to help them address their priorities and maximize value.
Jean-Baptiste Branquart, Vice President, Retail & Consumer Services, Global Industry Lead
Jean-Baptiste leads the development and execution of market strategy and supports business development for the retail and consumer services industry. He has over two decades of expertise in the retail industry and was instrumental in founding CGI’s global Retail and Consumer Services Innovation Center in Lille, France. In his current role, Jean-Baptiste works with retail, consumer goods, wholesale, and consumer services organizations to help them accelerate their digital transformation and empower employees to better serve customers through CGI’s innovative omni-channel, customer experience and digitalization services and solutions.