Eircom and CGI, known as Certis in Europe, today announced they have signed a CDN$7.5 million five-year contract whereby CGI will provide eircom with training and other support services related to the telco's call centre offering. As part of this contract, CGI consultants will help train eircom personnel who will in turn support their clients in the management of call centre operations.
Through the implementation of optimal business processes, including handling of workflow, as well as customer call management and monitoring, eircom's clients will be able to maximize the benefits of their integrated call centres. Ireland is a major European hub for the call centre industry and relatively few service providers have the expertise to support established call centre operators with business process enhancements.
Eircom is the principal provider of fixed line and mobile telecommunications services in Ireland, offering a wide range of advanced voice, data and multimedia services. "We are very pleased to be partnering with CGI on this initiative. CGI is a good match for us as they bring the full suite of leading-edge call centre methodologies and have the skill-set to help us further enhance services to our clients," says Chris Lowe, Director of Corporate Business, eircom.
Jean Brassard, CGI's President and COO added: "We are very exited about working with eircom, our first engagement within the Irish telecommunications sector. This will strengthen our existing telecommunications presence in Europe where we continue to penetrate the market and further our reputation as an end-to-end IT services provider of choice. We delivered a similar consulting service to an Australian-based company and feel confident that our experience and knowledge base within the telecommunications sector makes us a good partner for eircom."
About CGI
CGI is the largest independent information technology-consulting firm in Canada and the fifth largest in North America, based on its revenue run rate of CDN$1.6 billion. Its order backlog totals approximately CDN$7.2 billion and the company currently has proposals outstanding for an additional CDN$4 billion in potential large contracts. CGI has 10,000 professionals and provides end-to-end IT services and business solutions to 2,500 clients in Canada, the United States and more than 23 countries around the world. CGI's shares are listed on the New York Stock Exchange (GIB), as well as on the Toronto exchange (GIB.A). They are included in the Toronto Stock Exchange's TSE 300 Composite and TSE 100 indexes. Web site: www.cgi.ca
All statements contained in this or any other press release of CGI Group Inc., or in any document filed by the Company with the U.S. Securities and Exchange Commission, or in any other written or oral communication by or on behalf of the Company, that do not directly and exclusively relate to historical facts, constitute "forward looking statements" within the meaning of the U.S. Private Securities Litigation Report Act of 1995. These statements represent the Company's expectations and beliefs, and no assurance can be given that the results described in such statements will be achieved.
This press release may contain forward looking statements that involve a number of risks and uncertainties, including statements regarding the outlook for the company's business and results of operations. There are a number of factors that could cause actual results to differ materially from those indicated. Such factors include, without limitation, the various factors set forth in the Company's annual report or Form 40F filed with the SEC and its Annual Information Form filed with Canadian securities commissions, which important factors are included here by reference.
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For more information:
CGI
Ronald White
Director, Investor and Media Relations
(514) 841-3230
ronald.white@cgi.ca
