CGI Credit Studio for collections re-certified as
‘Arum Approved System’
CGI Credit Studio for collections, a core component of our credit management platform, has once again been recognized as an Arum Approved System. The independent certification reaffirms our position as a leader in modern collections systems that leverage cloud technology and intelligent automation.
Arum Global– one of the UK’s leading independent advisory firms in collections and revenue management– found the solution exemplary across all capability areas, including:
- Technology
- Functionality
- User interaction
- Processing controls
- Implementation quality
Proven strengths of a modern collections system
In its 2025 review, Arum Global identified four standout strengths that define CGI Credit Studio’s competitive edge as a modern collections system:
- Modern cloud architecture: A microservices-based, Docker/Kubernetes design built on open API standards, offering scalability and resilience out of the box.
- Advanced decisioning and automation: An integrated BPMN-compliant workflow engine, enterprise rules management, and CGI PulseAI machine learning enabling real-time, data-driven treatment strategies.
- Flexible data model and configurability: A low-code, adaptable data structure enabling business users to tailor complex portfolios and screens without development effort.
- Comprehensive collections functionality: A suite of pre-configured, easily tailored capabilities—including pre-built strategies, income and expenditure tools, agency management, and omnichannel communications—supporting end-to-end collections operations within one platform.
These combined capabilities establish CGI Credit Studio for collections as a market leader in operational flexibility, scalability, and speed to value.
Intelligent decisioning and automation at scale
The Arum Global review also highlighted CGI’s advanced automation framework, powered by a BPMN-compliant workflow engine, enterprise rules management, and CGI PulseAI, which orchestrates dynamic workflows and predictive strategies in real time.
The platform enables organizations to continuously refine treatment paths through champion/challenger testing and data-driven optimization, improving outcomes while reducing manual intervention.
Arum Global further noted upcoming innovations in embedded AI, further positioning CGI Credit Studio as a leader in autonomous decisioning and intelligent collections technology.
Cloud-native resilience and configurability
As a cloud-native SaaS solution, CGI Credit Studio for collections combines modular design and low-code configuration to accelerate transformation. Its flexible architecture enables clients to operate securely across private or public cloud environments, validated by successful deployments on Microsoft Azure.
Arum Global praised the platform’s ability to handle both real-time event-driven and batch-based processing, making it ideal for organizations modernizing from legacy systems while maintaining integration continuity.
A client-led roadmap powering business growth
Arum Global’s report recognized CGI’s client-led roadmap, which focuses on sustained innovation and modernization. Near-term priorities highlighted by Arum Global include the introduction of real-time speech, interaction analytics, and a multi-region SaaS architecture designed for continuous availability, both aimed at strengthening resilience and real-time operational insight.
Arum Global also commended our agile delivery and managed services framework, which enables organizations to adopt platform innovations incrementally and maintain continuity during change. This capability reinforces the platform’s maturity and scalability in large enterprise environments.
Prakash Parambhat, Vice President and Sector Lead Retail Lending at CGI, said: “This renewed certification from Arum Global validates our commitment to innovation. CGI Credit Studio for collections is architected to help clients transform their operations into data-driven, AI-enabled, and cloud-native ecosystems that scale with business growth and deliver measurable results.”
Learn how CGI helps creditors modernize their collections systems and operations with CGI Credit Studio for collections.
