Using application management to drive agility, transformation and future investment

For many organizations, applications are a business overhead instead of business enablers. At CGI, we help clients design, develop and manage applications that go beyond providing operational support to driving operational performance and outcomes, including business agility, transformation, and cost savings to fuel future investment.

Our client-centric application management services deliver quality and value across the entire applications landscape, and incorporate the latest AI-powered technologies, enabling organizations to respond with agility to changing business demands, transform for growth, and invest in the future.

Engineers' team meeting

Accessing comprehensive application management services

Our suite of application management services covers four key areas:

Service planning and monitoring

We support clients with their annual and long-term IT planning, as well as their enterprise architecture and roadmap evolution through a collaborative review of market trends, a comprehensive application portfolio assessment, project planning, and more.

Service management and support

We manage day-to-day operational services, including incident, change, release, project, quality, and risk management, enabling clients to focus on their core business demands and goals. We also provide service support, including the management of architecture and standards, business continuity and disaster recovery, security and configurations.

Service delivery

We deliver a full range of application development, integration, maintenance and enhancement services:

  • Maintenance: Emergency, preventive and corrective maintenance
  • Enhancement: Adaptive enhancements (in response to changing business dynamics) and perfective enhancements (to improve overall effectiveness)
  • Development and integration: Analysis, design, architecture, programming, testing, implementation, training and more.

Service governance

We administer the contractual elements of our application management relationships with timeliness, efficiency and accuracy through financial and operational management and reporting, service performance reporting, and third-party management.

  • Decades
    of application management experience

  • Nearly 
    60,000 
    applications professionals

  • 32 
    global delivery centers

  • Scaled Agile Global
    Transformation Partner

What sets us apart 

In addition to comprehensive application management services, we offer unique differentiators that ensure your application environment operates with excellence.

Colleagues discussing application services

 

Business alignment consulting

We advise on aligning IT investments with business strategies, helping clients optimize their digital transformation roadmaps for long-term scalability and market leadership.

Industry customization

Our application services are tailored to meet specific industry needs across banking, insurance, health, manufacturing, retail, government, and more.

Global delivery centers with data sovereignty

We provide secure, compliant, and cost-optimized global delivery centers with localized data residency options to meet data sovereignty requirements while advancing scalability and agility.

AI-powered technologies

All our application management services, frameworks, processes, and tools are powered by artificial intelligence, including GenAI and agentic AI, and other advanced technologies to accelerate business outcomes.

Managed services delivery approach

CGI DigiOps, our unified infrastructure and application management services delivery approach, combines people, processes and AI-powered technologies to improve outcomes, ranging from greater operational efficiencies, cost savings, and faster decisions, to better performance, system availability, and end-user experiences.

In addition, our Application Services Optimization Program (ASOP) provides end-to-end support for both waterfall and agile application development and maintenance, focusing on client strategic objectives and business outcomes.

Service management best practices

Our ITSM frameworks are based on the latest Information Technology Infrastructure Library (ITIL) best practices. These best practices, combined with our automated service delivery and governance models, ensure transparency, resilience and cost control.

Alliances

We closely collaborate with leading global technology providers, including ServiceNow, Microsoft, Google Cloud, AWS, UiPath, and OpenAI to drive digital innovation.

 

 

Connect with us

Given today’s dynamic market conditions, CGI’s application services, powered by CGI DigiOps, help clients navigate an increasingly complex environment of systems, processes, software, and vendors to achieve tangible and trusted business outcomes.