Artificial intelligence

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Brad Schoffstall, CGI Federal
Brad Schoffstall

From experiment to essential: How AI is redefining federal health

2026-02-26 AI is transforming federal health and successful adoption depends on more than speed; it requires discipline, transparency and a clear framework for adoption. Here are five best practices that define an effective approach grounded in real-world experience.

David Kilgore headshot
David Kilgore

AI in child support: Decision support without compromising trust

2026-01-26 In my years of leading child support programs as a Director in Riverside County, at the State of California and now as a technology partner with CGI, I've learned that most challenges in this area don't stem from lack of...

Gaby Martin Headshot
Gaby Martin

How AI drives business value for large utilities

2026-01-19 This article was originally published on Energy Central and is republished here with permission. How do you use artificial intelligence as an energy professional? While many professionals utilize ChatGPT or Gemini for everyday tasks, such as decoding lengthy meeting minutes...

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Josh Rachner

Unlocking AI’s true potential: Why cultivating your data estate matters

2025-11-25 Your organization’s data is a vast estate—a living, evolving portfolio of assets, pathways and resources. Just as a well-tended estate enables prosperity and growth, this data estate becomes the foundation upon which artificial intelligence (AI) can flourish. As organizations invest...

headshot of Frank Su
Frank Su

Managing complaint resolution with AI

2025-09-30 In today's fast-paced world, the gap between promises and delivery can be a source of immense frustration, whether it's a company bungling an order or a government agency mishandling crucial benefits. Complaints are not just common; they are a call...

Gaby Martin Headshot
Gaby Martin

Leveraging AI to Accelerate the Energy Transition

2025-09-29 This article was originally published on Energy Central and is republished here with permission. Consider this CGI’s Voice of Our Clients results indicate that 36% of the organizations have implemented or are implementing traditional AI this year. National Grid is...

Michelle Kelly professional photo
Michelle Kelly

Governing the AI transition: Aligning ethics, reputation and responsibility

2025-06-06 As organizations increasingly integrate AI into their operations, they unlock significant opportunities to enhance efficiency, innovate and deliver improved customer experiences. Yet, successful AI adoption also requires a careful approach to the reputational and responsible AI dimensions, particularly regarding its...

Michelle Kelly professional photo
Michelle Kelly

Stakeholder change leadership: Enhancing transparency and trust in AI adoption

2025-06-06 As organizations integrate AI and other emerging technologies, successful adoption extends beyond internal operations. Stakeholder-focused change leadership ensures that external stakeholders, including customers, partners and investors, are actively engaged in the process. Rather than introducing AI-driven changes without input, stakeholder...

Michelle Kelly professional photo
Michelle Kelly

Embracing the AI transition mindset for successful adoption

2025-06-06 AI has become a fundamental driver of business transformation, reshaping industries and redefining how organizations innovate, compete and grow. As these technologies evolve, businesses face a pivotal moment—one that requires not just technical adaptation, but a shift in how AI...