Explore how modern collections software automates debt recovery, boosts compliance, and improves customer experience with CGI Credit Studio for collections.
A large technology company’s collections department faced low contact rates, high call center dependency and operational inefficiencies. The work improved prediction accuracy and accelerated the client’s artificial intelligence (AI) and machine learning (ML) journey without deploying or upgrading systems. It...
A customer-centric collections strategy that works
September 12, 2025 Today, the traditional collections playbook is falling short. In an environment marked by economic uncertainty and shifting regulations, aggressive call scripts, rigid repayment plans and one-size-fits-all strategies don’t just fall short—they backfire. They drive up costs, limit recovery and damage...
Challenge During the pandemic, a leading North American bank faced mounting pressure to meet rising customer expectations while managing operational constraints. Call centers were overwhelmed, and over 25% of outbound calls went unanswered. At the same time, the bank wanted...
This case study explains how a credit union optimized collections with CGI’s collections software and expertise, boosting productivity and reducing charge-offs.
The financial services industry has undergone incredible transformations—but the role data plays in the lending journey is amazing. Personalization expectations are reaching new heights, and people are demanding more from every service they interact with, including their banks. In this...
Are you struggling with inefficient bankruptcy management processes? Operationalizing bankruptcy management is one of the most challenging tasks within the collections and recovery life cycle. Organizations risk losing up to 20% of their eligible funds’ recovery due to manual errors...