CGI announced the launch of new AI capabilities within CGI Credit Studio, its cloud-native platform for default management. The embedded AI agents are designed to help collections organizations improve recovery performance, increase operational efficiency, and maintain compliance in highly regulated...
In this executive viewpoint, you will learn how intelligent decisioning connects internal and external data with governed, explainable decision logic to deliver faster, more accurate outcomes across channels and the customer life cycle.
Collections leaders constantly face balancing the same priorities: improve recovery performance, reduce cost-to-collect and deliver fair, consistent customer treatment. To address these priorities, AI copilots in collections are steadily gaining traction. These copilots can reduce manual effort, improve documentation quality...
CGI announced that its IP-embedded Strata Enterprise solution has been awarded Arum Approved System certification following an independent review by Arum Global, one of the UK’s leading independent advisory firms in collections and revenue management.
Horizontal vs. forward modernization: designing for what comes next
February 26, 2026 Organizations continuously modernize, but are they modernizing for today or for the future? When faced with the pressure to keep architecture relevant, CTOs must find a way to push modernization efforts forward without creating work that has to be redone...
Credit risk management helps businesses evaluate a borrower’s financial trustworthiness in real time using credit history, data-driven decisioning, advanced analytics and alternative data from credible third-party sources. The result is faster approvals, reduced credit and fraud risk and more consistent...
The savvy collector: stay informed with real-time updates
February 4, 2026 Today, collections organizations cannot afford to rely on traditional methods and legacy applications alone. As portfolios grow more complex, delinquencies rise, and customer preferences change, real-time collections can be a game changer. Without timely updates, teams risk wasted outreach, inconsistent...