Collections organizations are under pressure to improve performance, control costs, strengthen compliance and respond more quickly to changing customer and business needs. Yet aging, highly customized technology can make even routine change increasingly difficult. Collections modernization creates an opportunity to...
Debt management trends: What’s real, what’s hype and what's next
August 25, 2026 Paper cards, predictive dialers, digital channels, agentic AI — collections has come a long way in less than 50 years. In the mid-1980s, paper cards and pens, not computers, were still standard practice for managing debt collections. That may seem...
The savvy collector: Enhancing repossession management with guided workflows and real-time insights
April 20, 2026 Today, collections and repossession organizations cannot afford to rely solely on traditional methods and legacy applications. As delinquencies rise, customer preferences change and repossessions approach a 15-year high, repossession management has become a critical part of the collections puzzle. To...
CGI announced the launch of new AI capabilities within CGI Credit Studio, its cloud-native platform for default management. The embedded AI agents are designed to help collections organizations improve recovery performance, increase operational efficiency, and maintain compliance in highly regulated...
In this executive viewpoint, you will learn how intelligent decisioning connects internal and external data with governed, explainable decision logic to deliver faster, more accurate outcomes across channels and the customer life cycle.
Collections leaders constantly face balancing the same priorities: improve recovery performance, reduce cost-to-collect and deliver fair, consistent customer treatment. To address these priorities, AI in collections is steadily gaining traction. AI-assisted collections capabilities can reduce manual effort, improve documentation quality...
CGI announced that its IP-embedded Strata Enterprise solution has been awarded Arum Approved System certification following an independent review by Arum Global, one of the UK’s leading independent advisory firms in collections and revenue management.