CRM implementation and modernization
CGI’s customer relationship management (CRM) solutions help companies create a 360-degree view of their customer base and quickly adapt to their customers’ changing requirements in order to achieve successful, customized relationships throughout the customer lifecycle. To help you implement or improve your customer relationship management systems, CGI has a team of hundreds of specialists around the world, certified to work with various CRM platforms.
Claims processing and auto-adjudication
CGI's approach to claims processing focuses on your workforce, your processes and the best mix of automation technology. Our Robotic Process Automation (RPA) experts bring deep knowledge of leading vendor technologies (such as BluePrism, UiPath, Pega, Automation Anywhere, Kapow and Work Fusion, among others), along with our own RPA technology, part of CGI’s proprietary Intelligent Automation Platform.
Fraud, waste and abuse prevention
CGI has been combating fraud in the healthcare market for more than 25 years. CGI ProperPay is a data-driven solution that predicts, identifies, manages and recovers medical and pharmacy claims that have been improperly paid. It is enabling payers to prevent fraudulent activity with more reliable and repeatable results, review claims with the highest error rates, and, most importantly, preserve funds to focus on patient health.