This overview presents our clients’ trends and priorities for digital transformation, as well as CGI’s value-based strategy and roadmap approach for helping clients become customer-centric digital organizations. It’s part of our digital transformation series.

The power of a strong digital culture

Having a clearly defined digital strategy that addresses digital culture enables organizations to focus on what is most important, yielding practical outcomes such as:

  • Renewed business clarity, prioritized business imperatives and key success measures

  • A realistic assessment of the current state: what’s working and what’s not

  • A vision of what needs to change and an articulation of the value of that change to key stakeholders

  • A comprehensive roadmap for how change is implemented across people, processes and technology

  • Cultural change plan to ensure changes are embedded and actionable

  • Direction about which digital and physical channels are most appropriate and when

  • Plan for using data analytics, IoT, cloud, automation, mobility, social media and other digital enablers to accelerate the transformation journey

digital strategy

Digital solutions and the user experience (UX)

Digital solutions must provide simple, intuitive interfaces and embrace the intersection of digital and data, where an organization’s rich data assets and deep analytical capabilities enrich every part of the UX, from strategy to implementation and ongoing support. Learn more.

digital transformation moving people