SCP Health leveraged one of CGI's U.S. centers in Lafayette and overall Salesforce capabilities to implement a provider contracting workflow and repository to streamline and standardize operations.


  • Cumbersome recruiting process; limited workflow; ineffective process for establishing contracts with highly specialized medical professionals
  • Delays in placing medical professionals
  • Inefficient inter-departmental communication
  • Decision delays impacted revenue
  • No comprehensive reporting or dashboards.


  • CGI brought Salesforce knowledge and effective, interactive design techniques and leveraged agile/sprint methodology
  • Processes will manage 7500 medical professionals (physicians, physician assistants; nurse practitioners; specialists) and over 400 client entities
  • Originally focused on telehealth, project quickly expanded enterprise-wide
  • Easy to use screens; logical flow; integration to payroll, billing & invoicing; reporting.

Value delivered

  • Rapid implementation and roll-out using agile-like principles (sprint-based)
  • Cross departmental teams will have insights into recruiting and contracting
  • Improved time to complete a contract amendment from one day to five seconds
  • Expected Go-Live: July, 2020. • Number of SCP Health users: 50 – 60+.