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Simplifying cases for an improved customer service experience

While the Low Income Home Energy Assistance Program (LIHEAP) and other state-run programs are not new, the demand for domestic utility financial assistance is rising. Our quick-to-market solution provides a single point of tracking and reporting customer energy assistance requests and leverages Salesforce Customer Community Self-Service for utility customers to learn more about financial assistance options.

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Built with CGI expertise and the agility of the Salesforce platform

CGI’s unique position of delivering solutions and services for the utilities industry, paired with our extensive Salesforce implementation expertise, means our experts can provide a fully-integrated customer service solution quickly. With the clarity and flexibility of the Salesforce platform, our energy assistance case management solution brings a simple user interface and streamlined integration experience for quick results. As an experienced Salesforce integration partner, CGI brings global expertise in implementing and optimizing the platform.

utilities

Benefits of our energy assistance case management solution

Improved user experience for utilities customers

Utility customers can find financial assistance opportunities quickly through the simple interface and application process offered in the energy assistance case management tool. There are often multiple energy assistance programs available, and navigating the programs may be difficult. This solution provides customers with a one-stop process for all available programs.

Streamline processes for utilities organizations

By gathering customer application data in the Salesforce platform, utilities can easily report and track application status. Customer service agents can minimize call volume by referring customers to the platform for information. Utilities also get real-time visibility into the volume of assistance requests, providing insight into how demand shifts or changes.

Learn more about our energy assistance case management solution for Salesforce

Ready to learn more? Connect with our team to learn how we are helping utilities simplify their financial assistance process.

CGI's global Salesforce expertise

A Salesforce partner since 2010, we implement Salesforce customer engagement solutions using a unique client relationship approach backed by CGI’s global insights and local proximity.

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