Talking Transformation is dedicated to exploring how organisations can drive meaningful change through the power of business consulting and IT. In each episode, we sit down with experts from across CGI as well as some special guests, to uncover what successful transformation actually takes to deliver real, measurable outcomes.

Whether you're shaping business strategy, modernising your technology estate, or empowering teams and customers with new digital capabilities, we’re here to share the insights, challenges and lessons that make a difference.

Browse the series below to hear how real organisations – not just CGI – are navigating the complexities of digital transformation, and how you can do the same.

Explore the podcast

Every episode offers a new angle on transformation, straight from those making it happen.

Fail fast, learn fast: how to create a culture of innovation

Speakers: Adrian ChiffiVictoria WaterfieldMike Griffiths

Our speakers discuss what it takes to create an environment where innovation thrives. As leaders in technology, digital workplace, and business operations, they share insights on how organisations can empower their teams to take risks, experiment, and drive meaningful change.

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Empowered agents and personalised support: transforming service desk experiences

Speakers: Adrian ChiffiJayne Kennington-ArnoldNicholas Miles 

Our speakers discuss the key elements of a transformed service desk offering – from embedding emotional intelligence and empathy into frontline roles, to building agent development journeys that align directly with end user experiences.

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People, platforms, and the future of work: ServiceNow as a strategic enabler

Speakers: Adrian ChiffiTony Kavanagh, Simon Morris, Dale Cheeseman

Our speakers explore how organisations can create meaningful transformation with ServiceNow, aligning strategy, AI, and users’ needs to unlock long-term value.

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Surviving today, thriving tomorrow: how a digital backbone enables future-fit organisations

Speakers: Adrian ChiffiSteve Evans

Discover how an end-to-end digital backbone approach to digital transformation empowers organisations to evolve, stay resilient, overcome challenges, and achieve strategic outcomes.

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SovereignOps in action: Critical National Infrastructure built on resilience, talent and trust

Speakers: Adrian ChiffiMatt Reid

We discuss how CGI SovereignOps is helping UK organisations secure critical services and data through full control, future-ready technology, and local skills.

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Bringing clarity to the cloud: how AIOps controls the complexity

Speakers: Adrian ChiffiMatt ReidSimon Pitt

Discover how AIOps brings control, visibility and intelligence to cloud operations – simplifying complexity and powering sustainable transformation.

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Rethinking risk: how insurance is transforming through uncertainty

Speakers: Adrian Chiffi, Daren Rudd

Explore how the insurance industry is transforming in response to uncertainty – rethinking resilience, risk and the role of people in successful change.

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Inclusive leadership: outcomes-focused solutions that uplift everyone

Speakers: Adrian ChiffiChristina Geary, Jenny Wood

Explore how industry leaders are embedding inclusivity for stronger results, talent retention, and creating environments where people can thrive. 

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