Talking Transformation is dedicated to exploring how organisations can drive meaningful change through the power of business consulting and IT. In each episode, we sit down with experts from across CGI as well as some special guests, to uncover what successful transformation actually takes to deliver real, measurable outcomes.

Whether you're shaping business strategy, modernising your technology estate, or empowering teams and customers with new digital capabilities, we’re here to share the insights, challenges and lessons that make a difference.

Browse the series below to hear how real organisations – not just CGI – are navigating the complexities of digital transformation, and how you can do the same.

Explore the podcast

Every episode offers a new angle on transformation, straight from those making it happen.

Fail fast, learn fast: how to create a culture of innovation

Speakers: Adrian ChiffiVictoria WaterfieldMike Griffiths

Our speakers discuss what it takes to create an environment where innovation thrives. As leaders in technology, digital workplace, and business operations, they share insights on how organisations can empower their teams to take risks, experiment, and drive meaningful change.

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Empowered agents and personalised support: transforming service desk experiences

Speakers: Adrian ChiffiJayne Kennington-ArnoldNicholas Miles 

Our speakers discuss the key elements of a transformed service desk offering – from embedding emotional intelligence and empathy into frontline roles, to building agent development journeys that align directly with end user experiences.

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People, platforms, and the future of work: ServiceNow as a strategic enabler

Speakers: Adrian ChiffiTony Kavanagh, Simon Morris, Dale Cheeseman

Our speakers explore how organisations can create meaningful transformation with ServiceNow, aligning strategy, AI, and users’ needs to unlock long-term value.

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