Driving innovation to shape the future of water

The UK water sector is undergoing significant change. Ageing infrastructure, climate pressures, and rising demand are accelerating the need for faster, smarter responses. Technology is now central to reform, with digital transformation key to delivering the Independent Water Commission’s 88 recommendations.

For more than 30 years, CGI has been driving transformation across energy and utilities as a trusted partner to the sector. We support the water industry's long-term vision, aligned to Water UK’s 205 plan and national frameworks for sustainability - helping our clients accelerate progress towards a secure, net zero future.

Our work delivers sector-wide outcomes: smarter, more resilient infrastructure, improved customer experiences, and stronger environmental stewardship. By combining deep expertise in systems integration, AI, IoT, data analytics, geospatial technology, digital twins, cloud & hybrid IT and cyber security, we turn strategy into lasting impact.

water treatment facility

We help wholesalers build operational performance and regulatory resilience

CGI enables water wholesalers to modernise legacy environments, unlock actionable insights, and create smarter, more adaptive operations. Leveraging our expertise in digital, data and technology services, we help our clients improve their daily operations to deliver long-term value and measurable environmental outcomes.

We enable retailers to enhance customer experience and service performance

CGI helps water retailers navigate rising customer expectations, increased regulatory scrutiny and growing market competition. By modernising core platforms, we enable accurate billing and enhanced customer service. Combining deep sector knowledge with technology expertise, we support retailers in improving efficiency and delivering more responsive, customer-focused outcomes.

water dripping from tap

Focused expertise

Sustainability
Artificial intelligence
Geospatial technology
Data analytics
Digital transformation

Solutions

CGI OpenGrid 360 for water
CGI Machine Vision
Water treatment watch
CGI GeoData360
CGI DataTwin360
Sm@rtering

Services

Managed IT services
Cyber security
Advisory services
Geospatial services

Smart, Secure, Sustainable: The digital future of water

Brochure

Explores how water companies can unlock greater value from their data, strengthen cyber resilience and create measurable outcomes that benefit customers, consumers and the environment through a smart, secure and sustainable digital strategy.

Download here

The digital future of water brochure

Smart water, smarter decisions: turning data into operational value

Episode 1 of the ‘Smart, Secure, Sustainable: the digital future of water’ series.

Utilities experts Rich Hampshire, Stuart Brand and Luke Eeles explore what water companies can learn from energy smart metering, and why governance, standards, customer trust and actionable insight are critical to success.

 

Listen here

Utilities worker holding a tablet by a river

Collaboration at the heart of the water retail market

We design, build and operate the systems that power competitive utility markets globally. Partnering with Market Operator Services Ltd (MOSL) - the non-household water retail market operator in England – since 2015, we built and manage the Central Market Operating System (CMOS). Our collaboration has enhanced market data and digital capabilities, enabling over 1.2 million non-domestic customers in England and Wales to choose their water service retailers.

 

Read the case study