eCommerce for retail and consumer services

Improving cross-channel sales and service

With estimates citing that online sales represent more than 20% of all retail sales, retailers need to increase their cross-channel e-commerce efforts across the entire customer lifecycle. At the same time, retailers and consumer service organizations must meet the needs of various internal stakeholders charged with making each customer experience as rich as possible. CGI’s extensive e-commerce capabilities, coupled with our global delivery services, are designed from the ground up to support all of your cross-channel e-commerce strategies.

CGI offers the following e-commerce capabilities:

  • Strong expertise in e-commerce platforms with award-winning global implementations
  • Full lifecycle e-commerce engineering services
  • Proven, agile e-commerce implementation methodology and frameworks
  • E-business global delivery center with the capabilities and scalability to meet your global needs
  • Deep and complete understanding of the retail value chain across all retail segments
  • Successful delivery track record of enterprise-level supply chain management, in-store, merchandise and PLM solutions

CGI’s end-to-end e-commerce services include:

  • Strategy: optimize clients’ existing strategy and assets; refine online strategy and roadmap; and provide catalog, offer, promotion, profiling, fulfillment and campaign planning and management
  • User experience: expertise in all facets of user experience design and development-plus partnerships with interactive agencies-to maximize functionality to increase sales and customer satisfaction
  • Design and development: through proven, agile methodologies, provide design and development services through a best-mix model of local and global delivery resources
  • Re-platform and migrate: provide re-platforming, migration and transformation of ERP and legacy systems to ensure significant return on investment
  • Application and infrastructure management: provide end-to-end ADM and hosting managed services of e-commerce channels through proven frameworks and methodologies that adapt service levels to client requirements

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