From smart meter data to smarter grid operations Every day, utilities collect large volumes of data from advanced metering infrastructure (AMI), capturing detailed information on consumption patterns, voltage performance and asset behavior across the grid. This data has the potential...
Airlines operate in highly dynamic environments where timely and accurate information is critical to safe and efficient flight operations. Across the aviation ecosystem, large volumes of mission-critical data are continuously generated and shared to support safety, compliance and coordination. While...
For many infrastructure and operations teams, incident management remains a reactive process. Tickets are reviewed, prioritized and resolved one at a time, often under pressure and with limited context. While most organizations have mature ticketing systems in place, they still...
Every day, contact centers capture thousands of conversations between customers and agents. These calls contain some of the most valuable—and most honest—signals a business can receive: why customers are frustrated, where friction lives, what they tried before picking up the...
The hidden cost of full Salesforce extracts If you’ve ever tried to extract and keep Salesforce data fresh in an analytics platform, you already know the challenge. Salesforce data changes constantly, business teams expect frequently updated dashboards, and engineers are...
At CGI, our teams explored how synthetic data generation can help overcome this challenge using Databricks, the unified platform for data, analytics and AI. What began as a technical exploration evolved into a practical, repeatable approach that organizations can apply...
Enterprises are rapidly deploying large language models (LLMs) but scaling them reliably poses a major challenge. Traditional evaluation is often manual, fragmented and too slow to meet production demands. A leading U.S. Telco faced this exact problem with 200+ models...
Why modernize? The case for mainframe transformation As businesses evolve in the digital era, legacy mainframe systems, once the backbone of enterprise computing, are becoming costly and complex to maintain. Organizations seek modernization to enhance agility, reduce costs, improve security...
In today's fast-paced, tech-driven world, the ability to adapt and leverage cutting-edge technologies is paramount. AI is transforming industries, creating unprecedented opportunities for growth and innovation. According to the IDC Salesforce Economic Impact Model, the Salesforce AI economy is poised...