Early AI adoption in the insurance industry focused on efficiency, automation and cost reduction. But as AI becomes more deeply embedded in decision-making, from claims processing to customer engagement, the conversation is shifting. Speed alone is no longer the differentiator...
Early AI adoption in the insurance industry focused on efficiency, automation and cost reduction. But as AI becomes more deeply embedded in decision-making, from claims processing to customer engagement, the conversation is shifting. Speed alone is no longer the differentiator...
CGI, one of the world’s largest independent IT and business consulting services firms, today announced the creation of an Artificial Intelligence (AI) Center of Excellence in Portugal. The center will focus on Agentic AI and Generative AI, enabling clients to...
In this episode of From Transactions to Trust, Thomas Rauschen and Daren Rudd explore how insurers can navigate the tension between legacy environments and modernization. They share their perspectives on why AI adoption often falls short, where to begin and...
In this inaugural episode, CGI’s Thomas Rauschen and Daren Rudd explore a critical issue facing insurers today: Is artificial intelligence simply improving efficiency, or reshaping the insurance operating model?
AI is accelerating transformation across the insurance industry, helping organizations modernize operations, improve customer experiences and process information at scale. AI agents are increasingly embedded in claims platforms, underwriting systems, customer service tools and document-intensive workflows. When used well, they...
In addition to tech investments, executives are considering cultural and behavioral changes to embed AI across the organization.