Agentic AI offers an opportunity to address these challenges by connecting information, workflows and human expertise to help customers resolve issues with less effort.
How agentic AI can orchestrate better insurance customer outcomes
September 30, 2026 The conversation about AI in insurance customer service is moving beyond cost efficiency. As AI becomes mainstream, insurers are exploring how it can also improve the customer experience. Agentic AI takes this potential...
Digital assets continue to attract investment and attention, but their relevance to banks varies considerably. Financial institutions need to distinguish speculative cryptocurrencies from technologies that could improve settlement, liquidity management and client services.
The future of insurance rating: From automation to AI-assisted decision intelligence
September 17, 2026 Insurance pricing is evolving. Learn how insurers can connect data, actuarial expertise, analytics, AI and governance to make faster, more precise decisions while helping pricing professionals better understand, test and govern outcomes.
The future of insurance rating: From automation to AI-assisted decision intelligence
September 17, 2026 Insurance pricing is evolving. Learn how insurers can connect data, actuarial expertise, analytics, AI and governance to make faster, more precise decisions while helping pricing professionals better understand, test and govern outcomes.
In this episode, Thomas Rauschen, global industry lead for insurance, speaks with Guillaume Brincin, an expert in CGI’s AI and technology practice in Canada, about how AI is reshaping property and casualty (P&C) claims. They explore the shift toward agentic...
A new era for insurance: Rethinking the industry in an AI-enabled world
August 21, 2026 In an AI-enabled era, learn how insurers are using technology, trusted data, and new operating models to drive growth, resilience, and customer value.