Holyoke Mutual Insurance Company (Holyoke) of Salem, Massachusetts, has
selected information technology leader CGI Group Inc. (CGI) to partner with
for the outsourcing of policy administration processing services, including
expert underwriting and the implementation of CollaborativeEdge, a CGI-built
solution that facilitates straight through processing from the point of
service - the insurance agency. The implementation will include the automated
conversion of policies from the client's current system over a 12-month roll-on
"We have several IT projects underway, in addition to the outsourcing of our
Massachusetts Automobile services, currently being maintained in-house. CGI is very
close to the insurance regulatory environment and has a proven solution that allowed
us to move forward with an aggressive implementation date," said Peggy Batchelder,
Vice-President, Information Systems for Holyoke. "Our agents are very excited about
the benefits of using CollaborativeEdge. That provides multiple advantages for us as well."
Karen Furtado, Vice-President, Insurance Management Services for CGI added "We are very
pleased about partnering with Holyoke. We feel strongly that our solutions coupled
with our project management and experience serving this market will make a real difference
in contributing to our client's bottom line. Our partnership management framework marries
nicely with that of our clients."
Collaborative Edge serves more than 1,400 agents, processing more than one million
transactions per month. CollaborativeEdge supports insurance companies and their agents
as they meet industry challenges, remain profitable in a competitive environment, and
provide extraordinary customer service by allowing the seamless integration of vital
information from various data sources, including: agency management systems, carriers'
policy administration systems, and industry databases.
Insurance Management Services - CGI's unique combination of IT expertise, use of
industry best practices and history of consistent, high-quality rate implementations
has earned the respect of over 30 carriers who use its applications to process over 50%
of the automobile policies written in the Commonwealth of Massachusetts. For over 30
years, CGI's Insurance Management Services has met the challenges of the Massachusetts
regulatory environment head-on, relieving companies of the need to maintain separate
systems to satisfy the unique automobile insurance requirements.
Founded in 1843, Holyoke provides coverage for insureds in seven states, including all
of New England and New York. Holyoke is a member of the Country Insurance and Financial
Services property/casualty group, maintaining an A+ (Superior) rating from A.M. Best.
Founded in 1976, CGI is the fourth largest independent information technology
services firm in North America, based on its headcount. CGI and its affiliated
companies employ more than 21,000 professionals. CGI's annualized revenue run-rate
is $2 billion and at December 31, 2002, CGI's order backlog was
US$6.8 billion. CGI provides end-to-end IT and business process
services to more than 3,500 clients worldwide from offices in Canada, United States
and Europe. CGI's shares are listed on the TSX (GIB.A) and the NYSE (GIB) and are
included in the TSX 100 Composite Index as well as the S&P/TSX Canadian Information
Technology and Canadian MidCap Indices.
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For further information contact:
Karen Furtado at (978) 946-3011
For media inquiries contact:
Kirsten Paragona at (978) 946-3124