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CGI Collections360

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Trusted partner

Tax, revenue, customs and other agencies responsible for recovering debts owed to government are under constant pressure to find ways to maximize revenue and efficiency and improve constituent services. CGI has worked with over 25 tax, revenue and customs clients in federal, central, state, provincial and local governments across the U.S., Europe, Canada and Australia. For example, we have supported:

  • The Money Claims on Line system for pursuing debt claims in UK courts resulting in over £1.25 million in payments per month for UK Ministry of Justice

  • The efficient enforcement and collection of $14+ billion for the City of New York since 1987

$6+ billon
in additional revenue recovered by U.S. public sector tax and revenue clients
national agencies in North America, Europe and Australia have improved tax administration

These relationships give us a front-line understanding of client challenges. Our key services include:

  • Obligation recovery – industry-leading solutions for debt recovery and decision management

  • Integrated tax – innovative systems support taxpayer identification and registration, returns processing and revenue accounting

  • Benefits funding – where CGI is paid a fixed price after benefits measured by increased revenues are realized

  • Consulting – expert advisory services to provide strategic vision, operational assessments, business case development, business process redesign and change management

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Using Behavioral Sciences to Improve Debt Collection

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