Jerome Goudy

Jerome Goudy is a business consulting manager supporting CGI’s clients in the retail sector. He specializes in product information management and the omni-channel value chain—from defining the customer experience to determining warehouse and in-store processes.  For the past 10 years, Jerome has supported the digitization of large-scale chains and specialist retailers.

From this author

Using the online marketplace to enhance customer experience

January 28, 2020 The online marketplace provides retailers with an opportunity to strengthen their DNA and offer customers a seamless and complementary product and service offering with limited risk. Assurances for tech products (replacements, refunds or extended warranties) naturally come to mind, such as those ...