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Andrew Hopkins

The savvy collector: stay informed with real-time updates

2026-02-04 Today, collections organizations cannot afford to rely on traditional methods and legacy applications alone. As portfolios grow more complex, delinquencies rise, and customer preferences change, real-time collections can be a game changer. Without timely updates, teams risk wasted outreach, inconsistent...

Andrew Hopkins professional photo
Andrew Hopkins

The savvy collector: smarter decisioning, smarter outcomes

2026-01-05 Today, collections organizations cannot afford to rely on traditional methods and legacy applications alone. As portfolios grow more complex, the ability to make timely, informed decisions has become a critical part of effective collections decisioning and operations. This blog builds...

Andrew Hopkins professional photo
Andrew Hopkins

The savvy collector: taking the work out of workflows

2026-01-05 Legacy collections software can be clunky and are typically not very user-friendly. Specific workflows that guide a process from start to finish often don’t exist, leaving collectors to rely on manual procedures and individual judgment. The savvy collector takes a...

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Serenity Whatley

A customer-centric collections strategy that works

2025-09-12 Today, the traditional collections playbook is falling short. In an environment marked by economic uncertainty and shifting regulations, aggressive call scripts, rigid repayment plans and one-size-fits-all strategies don’t just fall short—they backfire. They drive up costs, limit recovery and damage...