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Sean Hughes

Transforming Healthcare and Government Services with Human-Centered Design

2025-02-07 The transformation of federal healthcare services is more than a technological upgrade—it’s a reimagining of how care is delivered. In an era where citizens and government employees expect seamless digital experiences, Human-Centered Design (HCD) has become a cornerstone for modernizing...

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Sean Hughes

Enhancing Digital Transformation with Human-Centered Design

2025-02-07 The landscape of government services is rapidly evolving. Agencies are replacing outdated paper-based processes and legacy applications with intuitive websites and mobile apps, AI-driven customer service enhancements, and integrated data ecosystems. But true digital transformation isn’t just about technology; it's...

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Becky Magnusson

Gridiron meets government: a winning AI playbook for public service

2025-02-06 Like millions of others, I tuned in to football’s big game. As I witnessed the strategic plays and touchdowns cause wild fanfare on both sides, I couldn’t help but think of the unlikely parallel between championship football strategies and government...

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Senthil Bagavathy

Inside government HR: a case for purpose-built ERP

2025-01-14 Managing human resources (HR) in the public sector can feel like navigating a large ship through a narrow canal. Private companies have an ocean of options for creating, managing and executing employee policies. Governments, on the other hand, must navigate...

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Shalom Jacobs

CCWIS: the power of CCWIS data to support programs

2025-01-09 In health and human services, there is no doubt that data plays a pivotal role in supporting caseworkers, informing decision-making, enhancing supervision, achieving compliance and improving the overall quality of programming. Accurate and timely data enables child welfare agencies to...

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Jaclyn Beerens

Three practical AI applications revolutionizing government services

2024-12-18 Artificial intelligence (AI) is significantly changing the way organizations across all industries run. Its impact on government entities is undoubtedly already underway. But while visions of self-repairing infrastructure and AI-optimized smart cities capture our imagination, there are more immediate, practical...

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Jeremy Brown

The Future of Loan Management; Revolutionizing the VA Loan Guaranty Process

2024-12-17 The VA’s Loan Guaranty (LGY) program is central to providing veterans with vital homeownership benefits, supporting millions of veterans and their families in finding financial stability. However, as the needs of veterans grow and evolve, the technology supporting these programs...

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Bryan Tatterson

CCWIS: it's all about the people

2024-12-02 When it comes to the well-being of children, technology should never be the driver or primary concern. Instead, when leveraged effectively, it can be a powerful tool in empowering and supporting those who work to ensure the safety and prosperity...

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David Kilgore

The transformative benefits of software-as-a-service (SaaS) for government agencies

2024-11-13 As government agencies continue to modernize their IT infrastructure, software-as-a-service (SaaS) solutions are emerging as powerful tools to drive innovation, efficiency and improved service delivery. While the initial transition may seem daunting, the long-term benefits of SaaS far outweigh the...